Terms and conditions of sale

The terms that apply to transport bookings made with Find Your Driver.

Operator

Name: Find Your Driver
Operator: Yacine YOUNES BOUACIDA — Entrepreneur individuel (EI)
SIREN: 523986529
SIRET: 52398652900031
REVTC: EVTC006166124
Intracommunity VAT: FR06523986529
Address: 54 Route de Canta Galet
06200 Nice
France
Publication director: M. Yacine YOUNES BOUACIDA
Phone: +33 6 64 72 04 01
E-mail: contact@findyourdriver.fr
Insurer: MFA
Policy number: F/344/528632-000003

Consumer mediation

CM2C
49 rue de Ponthieu, 75008 Paris, France
01 89 47 00 14
litiges@cm2c.net
https://www.cm2c.net/declarer-un-litige.php

Purpose and scope

These terms apply to private passenger transport booked with Find Your Driver, including one-way transfers, return journeys and hourly hire when offered. Confirming a booking means accepting the terms and cancellation policy shown at that time.

Booking and confirmation

A booking is only confirmed once the driver has confirmed it. Some requests — in particular pick-ups starting in Monaco and journeys beyond the service radius — cannot be confirmed automatically and require direct contact.

Price and payment

The total price including tax is shown before confirmation. Depending on the booking flow offered, payment is made online by card through Stripe, or on board at the end of the journey by card or cash. Find Your Driver does not store complete card details.

Business customers

Where a professional customer is invoiced rather than paying online or on board, the invoice is payable within 30 days of its date. Late payment carries penalties from the day after the due date, without prior reminder, at the European Central Bank refinancing rate in force plus 10 percentage points, and the statutory €40 recovery-cost indemnity, with additional compensation on justification where the costs actually incurred exceed that amount. Professional invoices state the amount excluding tax, the VAT rate or rates applied, the VAT amount and the total including tax, together with the provider’s VAT number and — where the professional customer supplied it or the tax regime of the operation requires it — that customer’s own VAT number. A purchase-order number supplied by a professional customer is kept with the booking and repeated on the invoice.

Cancellation and no-shows

Cancellation is free up to 24 hours before the pick-up time. A cancellation less than 24 hours before, or a failure to appear at the meeting point, is charged at the full fare. No automatic charge is taken: where the booking has not been paid yet, the amount remains due and is settled directly with the driver; where it has already been paid online, the corresponding amount may be retained under these terms.

Obligations and liability

Find Your Driver uses reasonable means to provide the confirmed service. Journey times are indicative and may change because of traffic, road closures, weather, checks or other external circumstances. The customer must provide accurate booking information and comply with passenger and road-safety requirements.

Complaints and mediation

If there is a disagreement, the customer is asked to contact the operator directly. If no amicable solution is reached, the consumer mediator named above may be contacted.