Frequently asked questions

The price is based on the distance of the journey, the estimated duration and a base pick-up charge, plus the options you choose. A minimum fare applies. The price is calculated before you book and stays as quoted.

No. The amount quoted is the amount that applies, unless you yourself ask for a change of route or extra waiting.

Yes. Tolls on the journey are included in the price, along with airport parking on a pick-up.

A minimum notice period applies between booking and pick-up, so the journey can be prepared properly. For an urgent request, call directly and we will tell you straight away whether it is possible.

Depending on the amount of the booking: on board at the end of the journey, by card or in cash — or online by card, on a secure Stripe page, when the booking requires it. The method that applies is shown before you confirm.

Yes, when the amount of the booking requires it. The payment is then made on a secure Stripe page, before confirmation: no card details pass through this site. Other bookings are paid on board.

When the payment is made on board, yes: you can state your preference when you book or decide in the vehicle. When an online payment is required, it must be settled before the booking is confirmed.

Yes. The company details and, if needed, the VAT number can be given at booking. The invoice is issued after the journey.

Yes, cancellation is free up to 24 hours before the pick-up time.

A cancellation less than 24 hours before the pick-up is charged at the full fare. No automatic charge is taken: the amount remains due and, if it has not already been paid online, it is settled directly with the driver.

If you are not at the meeting point, the full fare is due, on the same terms as a late cancellation.

The first 60 minutes after the expected landing time are included in the price. Beyond that, extra waiting may be charged at the current rate.

Yes, for every pick-up at Nice Airport. It allows us to prepare the welcome and to follow your arrival.

Monitoring is based on the flight number you give us. No automated real-time tracking is promised: if a flight is badly delayed, a message or a call remains the most reliable option.

At the exit, with a sign showing your name. The name-sign welcome, parking and tolls are included in the price.

Four passengers maximum, with a seatbelt at every seat.

Two large suitcases, or three medium cases, or five small ones. For oversized luggage or special equipment, mention it in the booking notes: we will confirm that it is possible.

Yes, a baby seat and a booster seat are available on request, at an extra charge. Please give the children’s ages when you book.

Yes, under conditions and with an extra charge. Assistance dogs travel free.

The vehicle is not adapted to carry a non-folding wheelchair. Contact us to talk it through: we will tell you frankly whether the journey can be made.

Nice, Nice Côte d’Azur Airport, the French Riviera and long-distance journeys booked in advance.

These journeys can be booked when the schedule allows. Enter your pick-up and destination for a price, or contact the driver directly for a particular request.

Drop-offs in Monaco run as normal. A pick-up in Monaco cannot be confirmed automatically online: call or write and we will check availability directly.

Yes. The outward and return legs are booked together, each with its own date and time. The price of each leg is shown separately.

Yes. The driver and the vehicle stay at your disposal for the time booked, with a minimum duration and a set number of kilometres included per hour. Extra kilometres are charged at the current rate.